Return of Defective/Wrong Merchandise

If you receive defective or wrong merchandise that is not able to be rectified. Planet Office Furniture will not charge you a restocking fee or shipping.

General Returns

Except in cases of purchases exceeding $2,000, you will not be charged shipping, but will be charged a 15% restocking fee. If your purchase exceeds $2,000, please contact us and we will assess your situation. Email us at returns@planetofficefurniture.com or contact us by phone at 866-380-4978.

Plan Ahead Volume Discount Returns. We are able to offer you large discounts, because these products are shipped directly from the manufacturer. Our return policy for defective or damaged merchandise is unchanged. However, the manufacturer does not allow items to be returned, unless items are defective or damaged. If you have any doubts as to the color, size, comfort or appropriateness for your use, you may order samples of the item at non-volume prices. When you place your volume order, notify us and we will reimburse the difference between what you paid and the Volume Discount price.

In order to return an item, you must first request an RMA (Return Merchandise Authorization) number from Planet Office Furniture. Planet Office Furniture must receive this request no later than ten (10) days from receipt of the merchandise. You may request an RMA number by contacting us at the email address or phone number shown above. No merchandise may be returned without an RMA#. Click here to download our RMA# request form.

In your request for an RMA# please include the following:

1. Your order number.
2. The item number of the products you wish to return.
3. The quantity of the item you want to return.
4. The reason for the return.

Note: All merchandise must be returned in the original condition, packaging and shipping configuration. Product received in other than the original packaging may not be resalable, and either no refund will be issued or additional charges will apply. If in doubt, please discuss the situation with us before requesting an RMA.

Cancellation Policy

Generally your order will ship within one or two business days. If you contact us at customerservice@planetofficefurniture.com and we are able to cancel the order prior to shipment, your credit card charge will be reversed with no restocking fee. Your credit card statement will reflect both the charge and the refund. If the order has shipped, it will be subject to restocking charges as described in our shipping policy. Cancellations or returns must be authorized in advance.

Receiving Instructions

The shipping company should contact you to arrange receipt of your shipment. All deliveries will require that an adult be present to inspect and sign for the shipment.

Damaged Shipment

If there is visible damage to the packaging, you should immediately open the packaging and inspect the product for damage. If there is obvious shipping damage, you may refuse the item and ask the freight carrier to take it back to the originating point. If the package appears even slightly damaged, write "Package Damaged" when you sign for delivery. Contact us immediately if there is obvious damage or no later than 10 days if there is hidden damage. Please notify Planet Office Furniture at customerservice@planetofficefurniture.com or at 866-380-4978 and arrangements for a new product to be delivered.

Tips to Reduce Your Inconvenience of Returns

• Before ordering, always measure the space you are placing the furniture.
• Please check the color and dimensions of items carefully to make sure they are suitable for the space intended.
• Let us know if we can be of assistance in selecting the right furniture for your situation.
• Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery.
• Don’t damage or discard any shipping materials, packing or boxes until you are sure you are satisfied. Returns must be in a resalable condition and configuration.