Standard/Tailgate Delivery: Office furniture will be delivered on the tail of the truck via common carrier, i.e. Yellow Freight, Roadway or U.S. Freight to the curb or dock. It is your responsibility to remove the product from the tail of the truck and move it into the building where the product is needed. You will be responsible for removing the product from the cartons, assembly when necessary, putting the product in place, and disposal of all cartons. (Note: Please carefully read receiving instructions below). Other product will be shipped via UPS. If your order contains both furniture and supplies, your supply order will arrive via common carrier with your office furniture.
Cost: Standard/Tailgate Delivery is free for all orders over $50.00. A $10.00 handling charge will apply to orders under $50.00.
Inside Delivery: Delivery personnel will remove the furniture from the truck, and take the product into the designated room of the office or home. This service will include carrying the product up a maximum of two (2) flights of stairs.* You will be responsible for removing the product from the cartons, assembly when necessary, putting the product in place, and disposal of all cartons. RTA (Ready to Assemble) furniture will not be assembled. (Note: Please carefully read receiving instructions below).
Cost: For orders $5000.00 and greater Threshold Delivery service is free. For orders less than $5000.00 this service is an additional $139.00.
Threshold Delivery is not always available for orders purchased under the Plan Ahead Triple Discount Program, although it can sometimes be arranged on a case-by-case basis. If you are purchasing under this program and need Threshold Delivery, please contact us before placing your order.
White Glove Delivery and Installation: A full delivery and installation service is available. This service includes delivery of the product to your designated location, removal of packaging materials, assembly of product and setting the product in place. This service also includes disposal of all cartons and packaging material. (Note: Please carefully read receiving and freight claim instructions below).
Cost: Delivery and Installation will be quoted upon request. Please contact planetofficefurniture.com at either 866-380-4978 or sales@planetofficefurniture.com.
*There will be an additional fee of $75.00 for stairs in excess of two (2) flights.
White Glove Delivery is not always available for orders purchased under the Plan Ahead Triple Discount Program, although it can sometimes be arranged on a case-by-case basis. If you are purchasing under this program and need White Glove Delivery, please contact us before placing your order.
Receiving Instructions
All deliveries will require that an adult be present to inspect and sign for the shipment. If there is visible damage to the packaging, you should immediately open the packaging and inspect the product for damage. If there is damage, you may refuse the item and ask the freight carrier to take it back to the originating point. If this occurs, please notify Planet Office Furniture at customerservice@planetofficefurniture.com or at 866-380-4978 and arrangements for a new product to be delivered will be implemented.